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New Contributor

GoToMeeting window stealing focus when callers join

I've spoke with Customer Care and they were able to replicate the issue but didn't have a solution for this issue. Whenever a caller joins via phone (computer audio is not affected), the hosts/organizers all have their GTM panels open and take focus (haven't tested with participants), meaning that any thing that was being shown (ie. PowerPoint, video, etc.) now no longer takes input from the keyboard or a clicker. We are running various versions of macOS from Sierra to Mojave but all experiencing the same issue.

6 REPLIES 6
LogMeIn Manager

Re: GoToMeeting window stealing focus when callers join

Hi @rich012, welcome to the community!

 

I just tested this and see what you mean. I will dig into this more and see if I can identify why phone callers trigger this behavior. 

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: GoToMeeting window stealing focus when callers join

@GlennD 

Hi Glenn, 

 

Is there an update on this issue? We are still experiencing this while doing major GTM sessions.

New Contributor

Re: GoToMeeting window stealing focus when callers join

@GlennD 

Hi Glenn, 

 

This issue is still happening. Any plans to fix this bug?

LogMeIn Contributor

Re: GoToMeeting window stealing focus when callers join

I apologize for the delay @rich012 ,

We will check on your case status and get back promptly.

New Contributor

Re: GoToMeeting window stealing focus when callers join

Thnaks for your reply. Has there been any updates on this? @AshC @GlennD 

LogMeIn Contributor

Re: GoToMeeting window stealing focus when callers join

Unfortunately we are still investigating and do not yet know the cause of this behavior.  Thanks for your patience, Rich.