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New Contributor

Goto Meeting Cloud Recording - Disabling Sharing of Links

I need to use cloud recording so our Meeting is recorded onto the cloud for later download.  I do not what the sharing option for any user.  The concern is that the link is public and it could get shared outside of the company.  I found in the admin center that there is an option under cloud recording features to disable sharing.  I unchecked the sharing box, but all recordings can still be shared.  I even made a new meeting and recorded it and it can still be shared with a link.  

 

cloudrecording.png

 

Is there a reason why this option doesn't seem to work?  Am I missing something?

5 REPLIES 5
LogMeIn Contributor

Re: Goto Meeting Cloud Recording - Disabling Sharing of Links

Hi @tmulkey ,

Thanks for raising the concern around your GoToMeeting account settings. 

 

I just tested this myself, and I do not have the ability to share GoToMeeting recordings once I disable that Admin Setting for Cloud Recordings (all users).  Could you please test again after toggling that function on/off?

New Contributor

Re: Goto Meeting Cloud Recording - Disabling Sharing of Links

Well, It doesnt' work for me not matter how many time and way I try.  I've made new meetings, restarted, etc.  Nothing.  Apparently GoToMeeting support is just wasting my time and Lieing to me telling me that the feature doesn't work yet and they will e-mail me when it works.  For now I just built my documentation about locally recording it and turned off cloud recording.  I can't trust the security of a company that has there tech support reps lie anyway.   We may have to look into another solution. 

LogMeIn Contributor

Re: Goto Meeting Cloud Recording - Disabling Sharing of Links

@tmulkey  Sorry for any confusion on our part there.  If you would like to continue troubleshooting this aspect, I am more than happy to have a specialist reach out to you at a time that is convenient for resolution.

New Contributor

Re: Goto Meeting Cloud Recording - Disabling Sharing of Links

I would love to find a solution to this problem, because after a long conference it can take up to an hour to convert the video locally.  That is an extra hour that someone else can't use our conference room PC.   If you can have someone reach out to me that would be great. 


@AshC wrote:

@tmulkey  Sorry for any confusion on our part there.  If you would like to continue troubleshooting this aspect, I am more than happy to have a specialist reach out to you at a time that is convenient for resolution.


 

LogMeIn Contributor

Re: Goto Meeting Cloud Recording - Disabling Sharing of Links

@tmulkey No problem!  Just click on my Community name to confirm your contact phone and time for callback.