Gotomeeting desktop app

[afteam]

Whenever I enter the meeting ID into the desktop app, it always opens in the browser. How can I stay in the desktop app? Or do I need to upgrade to premium?

In addition, where can I download Goto App for Windows? The one with the below icon

 

[AshC]

@afteam  You may need to update the GoTo desktop software there, and if you are forced into the web app in your default browser, then this may be a sign that the GoTo Opener has been blocked from automatically running.

Here is a test session that you may use to check your system further: https://support.goto.com/meeting/help/join-a-test-session-g2m050001 

[afteam1]

Hi @AshC ,

I could use the desktop app with the test session. However, when I joined my own meeting it still popped up into the web browser. Could you help with the issue? Thank you. 

[AshC]

Are you able to switch to the desktop app once you join through the browser? 

Are you able to test an alternate web browser to launch through gotomeeting.com? 

[afteam1]

@AshC No I didn't see any option that allows me to switch to desktop app

[AshC]

@afteam1  Do you have a screen shot of the web app showing the control panel on the right side? 

[afteam1]

@AshC Here it is (the panels are the same on both Chrome and Firefox)

[AshC]

@afteam1  If this is an up to date Mac or Windows machine, are you a part of a group account that may have restricted the meeting type?

[afteam1]

@AshC How can I know if I'm in the restricted group? I just signed up the account on Logmein like normal accounts

[AshC]

Do you have any security apps that may block the GoToOpener from downloading and launching there?  If not, the following support article should walk you through the process: https://support.goto.com/meeting/help/download-now-g2m010002