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Active Contributor

Gotomeeting disconnects wifi frequently on phone

I have been using Gotomeeting on my phone (galaxy s9+) for about 6 months now (for a couple hours once a week), and in the last couple months it will frequently disconnect then I have to turn my phone's wifi off and back on for it to reconnect--once I had to completely restart the app. Is this more likely a phone issue or a gotomeeting issue? I don't know if it really only happens when using Gotomeeting or that's the only time I notice it.

4 REPLIES
LogMeIn Contributor

Re: Gotomeeting disconnects wifi frequently on phone

@kimmuryiel  I apologize for the struggles with the GoToMeeting mobile app. 

 

That behavior is not normal in my experience.  If there are no updates available for the Galaxy Android OS, I would next remove the GoToMeeting app before rebooting and reinstalling again through the Play Store.

 

Active Contributor

Re: Gotomeeting disconnects wifi frequently on phone

Thank you. I'll try this and report back in a week if it works or not Smiley Happy

Active Contributor

Re: Gotomeeting disconnects wifi frequently on phone

1 week = 2 weeks, right? XD (life got crazy because holidays...)

 

I redownloaded the app and it is much better. I still get random disconnects, but it isn't anywhere near as often. Perhaps it was a combo of the app messing up and my wifi going on the fritz for a minute.

 

Thank you for your assistance Smiley Happy

LogMeIn Contributor

Re: Gotomeeting disconnects wifi frequently on phone

Thanks for the follow up, @kimmuryiel