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Active Contributor

Gotomeeting for Outlook plugin not working (Win10, Office 365 MSO 64-bit)

Hi all,

 

After using Office Updates to apply latest updates a few weeks ago, I have been unable to make the Gotomeeting plugin insert any meeting link, info, time/date and dial-in numbers. The button "Add Meeting" is available, and the meeting is created and can be seen in the My Meetings list. The incident has happened on both my desktop computer at work, and at home. My laptop computer at work doesn't have the problem.

 

All three computers are running MS Windows 10 64-bit, and this version of Outlook: Microsoft Outlook for Office 365 MSO (16.0.111126.20192) 64-bit.

 

On the two desktop computers I have tried to uninstall and reinstall the plugin, with no result. I have tried to reinstall the required software (except Office). Nothing seems to make a difference. What am I missing here?

 

Please help - much appreciated.

 

Kind regards from Denmark!

/Per

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1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: Gotomeeting for Outlook plugin not working (Win10, Office 365 MSO 64-bit)

@PerFerdi  We actuall have a brand new plugin for Outlook 365 users, available today through the local application's Outlook Store, or through the web as an add-in called 'GoToMeeting Scheduler'.  See if you can update to this version after uninstalling the old plugin.

5 REPLIES
Active Contributor

Re: Gotomeeting for Outlook plugin not working (Win10, Office 365 MSO 64-bit)

Not sure if this little extra helps, but I am noticing my Skype Meetings plug-in also doesn't work after the upgrade?

Tags (1)
LogMeIn Contributor

Re: Gotomeeting for Outlook plugin not working (Win10, Office 365 MSO 64-bit)

@PerFerdi  We actuall have a brand new plugin for Outlook 365 users, available today through the local application's Outlook Store, or through the web as an add-in called 'GoToMeeting Scheduler'.  See if you can update to this version after uninstalling the old plugin.

Active Contributor

Re: Gotomeeting for Outlook plugin not working (Win10, Office 365 MSO 64-bit)

Yay! It works! Awesome, thank you so much.

Active Contributor

Re: Gotomeeting for Outlook plugin not working (Win10, Office 365 MSO 64-bit)

Hmm, it worked great until just now. When I click Generate New Meeting Link, it simply responds "Error adding meeting.", and nothing else happens. 

 
Error adding meeting.
 
Error adding meeting.

 

Error adding meeting.

 

Error adding meeting.

 

Error adding meeting.Error adding meeting.

 
Error adding meeting.
LogMeIn Contributor

Re: Gotomeeting for Outlook plugin not working (Win10, Office 365 MSO 64-bit)

@PerFerdi   That may be one of the bugs the GoToMeeting team is still working out.  I will check to see if this issue is being addressed currently.