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New Contributor

How long are cloud recorded gotomeeting sessions kept?

We have just enabled the cloud recording for gotomeeting. Does anyone know how long these sessions will be available online?

8 REPLIES 8
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LogMeIn Contributor

Re: How long are cloud recorded gotomeeting sessions kept?

Hi there,

At this time, GoToMeeting Cloud Recording storage does not have an upper limit. 

 

This limit is subject to change of course, but we don't have any current plans on capping Organizer's storage space.

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Active Contributor

Locate cloud recordings older than one year?

This may not be possible, but I figured I'd ask to make sure either way. A user on our team had a recording that was saved to the cloud in October of 2018. Based on this slightly dated thread post (https://community.logmein.com/t5/GoToMeeting-Discussions/How-long-are-cloud-recorded-gotomeeting-ses...), there is no upper limit to how long the recordings are stored online, but meeting history only goes back by one year (according to https://support.goto.com/meeting/help/view-meeting-history-hub). Is there a way to be able to locate the link to recordings older than one year to download them, or are the recordings simply deleted after they are removed from the meeting history?

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LogMeIn Contributor

Re: Locate cloud recordings older than one year?

Hi @CalynG ,

While we do not keep GoToMeeting History longer than one year, and thus recordings are also recycled after that point, if you had the original GoToMeeting recording link we may be able to recover it for you through a Customer Support escalation.

 

If you don't have the original recording link, then I'm afraid there's no way for us to recover the file.

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Active Contributor

Re: Locate cloud recordings older than one year?

 

so that statement from 2017 is no longer valid?

Recordings.JPG

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LogMeIn Contributor

Re: Locate cloud recordings older than one year?

@Tho-Mas You are referencing a GoToTraining thread, which is a different service than GoToMeeting.

 

GoToMeeting's History has always ended at 1 year, and now GoToMeeting recordings are also set to expire simultaneously.

 

To be clear, this has no effect on either GoToWebinar recordings or GoToTraining recordings.

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New Contributor

Re: Locate cloud recordings older than one year?

Hello, I need to retrieve the recordings of the training we did more than a year ago.

I have the links. Who should I send them to?

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LogMeIn Contributor

Re: Locate cloud recordings older than one year?

@aschtainer If you are referencing a GoToMeeting cloud recording, we delete everything after 12 months.  There is no 'recovery' process as we no longer have the data accessible. 

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LogMeIn Contributor

Re: How long will recordings be available in the organizer's web account?

Hi @Hanso 

Your GoToMeeting history and cloud recordings are available for 365 days after the broadcast.