How to always use the Desktop Version by default?

[Natalia Rakowsk]

Hi everyone -

I'm on Mac OS 10.10.2 and it used to be when I clicked on a link, it would automatically launch the desktop version for me and all would be great in the world. Now, I'm first brought into a new browser window and have to manually switch to the desktop version. This was fine for a while, but I'm now having issues with the "Switch to Desktop Version" button not wanting to do anything in Firefox, Safari and Chrome. Additionally, in Firefox I get a message that no one can hear me and that I need to click "Enable" at the top of my tab. Unfortunately, there's nothing to click there. I have disabled pop up blocking in Firefox and still no joy.

Therefore, I have to keep clicking and opening random browsers to try getting the desktop version to actually load. The last time I did this, it took about 20 tries before the button to change to the desktop version worked in Safari.

I am running the latest versions of each browser.

Again, it would be just so much easier to not let the browser version run but to have the Desktop version run by default. Is there any way to do this?

Thanks!

[Natalia Rakowsk]

Just tested on another Mac. Same issue. Finally got it to work in Chrome after about a dozen tries. Firefox seems to be borked, because even though the plugin says it's "allowed" the web window with GoToTraining claims I need to give permission.

[GlennD]

Hi Natalia,

Sorry or the frustration this has been causing you. When an attendee joins a training session using Chrome or Firefox, we automatically direct them to our new Instant Join experience, as it is faster and does not require any additional  software be installed. From what you have described, there are some improvements we need to make so that enabling the microphone etc are less confusing. The team has already begun reviewing your feedback and looking at how they can improve things, in the meantime if you open your GoToTraining links in Safari, it should automatically launch the desktop version already installed on your Mac.

[Natalia Rakowsk]

Just an update, I finally am able to consistently join via Chrome. The latest versions of Firefox and Safari don't want to allow me to set audio preferences or switch to the Desktop Version -- options are greyed out. If you all would like me to capture what it looks like when I try using those 2 browsers to join the meeting, I can do so.

[Steve Wendler]

I too would like to have the desktop version by default. My big gripe with the web version is that my computer has multiple microphones and speakers, and this can change further when I plug in a headset. While the web version allows you to change the microphone source, it directs you to the system audio controls to change the speakers. I.e., you have to change the default speakers for your web browser to change the speakers. This is something that has bothered me for all web-based plug-ins, etc, but that's the reason why i need a standalone desktop version of the app instead. 

[Steve Beir]

How are you able to do so?  Mine continues to launch the browser version vs desktop.  This is very annoying.

[Daniel E Virkle]

I also am requesting that this feature be added to the GoToMeeting software suite. 

[Eric Antonides]

constant issue with us too. please add this request, once the desktop version is installed, it should be able to apply default preference from app.

[Steve Beir]

Resolved issue by uninstalling and reinstalling.

[David Franklin]

It would be great for a default to desktop to always be active