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LogMeIn Manager

Important updates for Admins after the merger with LogMeIn Inc.

Hi,
We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required. 

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://care.citrixonline.com/account-update-faqs




Glenn is a member of the LogMeIn Community Care Team.

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15 REPLIES
New Contributor

Re: Important updates for Admins after the merger with LogMeIn Inc.

This reply was created from a merged topic originally titled How do I know if I need to update Whitelists?????.

regarding the move to LogMein... your instructions indicate we need to update our whitelists NOW.  I assume whitelists are acceptable emails?
LogMeIn Manager

Re: Important updates for Admins after the merger with LogMeIn Inc.

Hi Lisa,

All of the information you or your IT will need is located on the FAQ page linked to above, just select I'm an IT Administrator.

Now that our company has changed names, our domain names will need to change too. If your environment whitelists specific domain names, then you will need to add the new LogMeIn domains to your whitelist by June 1, 2017.
The additional LogMeIn domains include the following: 
* api.filepicker.io
*.getgo.com
*.getgocdn.com
*.getgoservices.com
*.getgoservices.net
*.goto-rtc.com
*.logmein.com
*.raas.io
See our Optimal Firewall Configuration article for more information and instructions. Note that if you also whitelist code-signing certificates, be sure to update your certificates by June 1, 2017 as well.
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Important updates for Admins after the merger with LogMeIn Inc.

Does this affect end users - those folks who just receive invites to register and attend meetings? Will they need to upgrade or re-launch anything on their end, or will the webinars automatically open up for them as normal?
LogMeIn Manager

Re: Important updates for Admins after the merger with LogMeIn Inc.

Hi Melanie,

Most will not have to do anything other than allowing our opener.exe to update which they currently do already. If they happen to be in a very locked down environment they may need to have their IT assist them, which is why we are making this information available now. All of the information anyone may need is provided in the FAQ linked to above.

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Important updates for Admins after the merger with LogMeIn Inc.

Is there anything that needs to be done for customers who use AppointmentCore's integration with GoToMeeting?
New Contributor

Re: Important updates for Admins after the merger with LogMeIn Inc.

What (if any) actions must users who have integrated or installed GoToMeeting with Microsoft Outlook take to ensure they can properly create, access, and launch meetings?
LogMeIn Manager

Re: Important updates for Admins after the merger with LogMeIn Inc.

Our plug-ins and software will update automatically, so you won't need to do anything with the Outlook plug-in.

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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New Contributor

Re: Important updates for Admins after the merger with LogMeIn Inc.

This reply was created from a merged topic originally titled GoToMeeting/LogMeIn Requirements.

We strictly use GoToMeeting in a small office environment. Do we need to do anything regarding LMI merger?
New Contributor

Re: Important updates for Admins after the merger with LogMeIn Inc.

I cannot get the app to run as of recent, even when the changes outlined in the steps above were followed. The application opens up but never joins a session. A little help?