Include media sound - box doesn't appear in "Share my screen" GoToMeeting

[Quipu_Customwar]

[AshC]

Hi @Quipu_Customwar

It looks like you are utilizing the web app there?

Currently this functionality may be limited to the desktop client, if you're able to switch to that one instead.

[Quipu_Customwar]

Hi,

today I've tried with GTM "opener" downloaded - same effect - box doesn't appear 😞

[AshC]

OK, what operating system and device are you working with there?

Do you have a screen shot of when you're presenting with the desktop app?

[Quipu_Customwar]

Hi,

Windows 10 on a Toshiba notebook.

[AshC]

Thank you.  While in session, can you right-click the GoToMeeting icon in your task bar, then choose 'About', and report the software version in use?

[Quipu_Customwar]

[AshC]

Thanks, the functionality should be available with that software build.  If you still do not see the ability to include desktop audio while screen sharing your desktop, please call into Customer Support when you are able, so we can fully document the environment and escalate to engineering if needed.

https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151

[Quipu_Customwar]

Hi,

"...the functionality should be available with that software build…"

this is nice to know, but not very helpful … and it is a bit disappointing to post the question/trouble/observation in this forum and receive the advice to "call customer support"... if there is a need to escalate to "engineering" it may should go this way in any case..