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New Contributor

Incredibly low frame rate with 20 users connected (video/audio statistics are attached)

Hi. We are a public school district of about 5,000 students. Teachers are in their classrooms using 2017 MacBook Pros and using GotoMeeting with students who are in their homes using District-provided 2017 iPads. We are experiencing extremely poor frame rate as indicated via the audio statistics (copies attached).

 

The District infrastructure is based on 802.11ax wifi (AP in each classroom) and two 10GB load-balanced (20GB total) fiber connections to our ISP. We are confident in the infrastructure. Since students are home, there are only 25-90 people in any of the buildings, as opposed to ~5090 riding the infrastructure when students are in-person learning.

 

In addition to the photos (names blurred for student security), we have videos from several classrooms & teachers that we can provide.

 

I would appreciate any insight you have on the attached screenshots that could help us pinpoint the issue (bandwidth, slow inbound connection, slow outbound connection, etc.)

 

Thanks for your help!

2020-09-09-Monosnap.image 2.jpg2020-09-09-IMG_4395.JPG.image.jpg2020-09-09-Monosnap.image.jpg

3 REPLIES 3
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LogMeIn Contributor

Re: Incredibly low frame rate with 20 users connected (video/audio statistics are attached)

Hi there,

Are you specifically referencing the webcam frames per second, or a delay in screen sharing a desktop app to the attendee's viewer? 

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New Contributor

Re: Incredibly low frame rate with 20 users connected (video/audio statistics are attached)

Thanks for your help.

 

We’re referring to the attendee’s frame rates. There are about 25  students working remotely and the vast majority of them are freezing and returning to the “silhouette” images. They all have some form of in-home broadband.

 

We have full-motion cellphone video of some of the recordings but I cannot post them to this forum. Is there a level 2 support team that can take a look and advise?

 

Thanks.

LogMeIn Contributor

Re: Incredibly low frame rate with 20 users connected (video/audio statistics are attached)

OK, so you're talking about the attendee's webcam feeds freezing in your own GoTo viewer.  If they aren't reporting any problems from their side, then I would suggest joining the session as a Co-Organizer from another device (like a smart phone), on a different network, and observe the webcam feeds to determine if there's any problem with your local area network.