cancel
Showing results for 
Search instead for 
Did you mean: 
AndreX86
Active Contributor

Instructions for new GoTo Outlook Plugin don't make sense, I cannot install the new plugin.

Ok so i'm trying to install the new GoTo Outlook plugin and of course instead of offering a stand alone installer I now need to go through Outlook to install it. The problem is the instructions tell me to:

  1. From Microsoft Outlook, select AndreX86_0-1646860504689.png or Get add-ins from the toolbar in the home tab.

But so far me and every other person in my office cannot find any of these buttons. We are using Office 2019. How am I supposed to get this installed??

4 REPLIES 4
AshC
GoTo Moderator

Re: Instructions for new GoTo Outlook Plugin don't make sense, I cannot install the new plugin.

I apologize for any confusion @AndreX86

 

From the Get add-ins section, can you try searching for "GoTo for Outlook" instead? 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
AndreX86
Active Contributor

Re: Instructions for new GoTo Outlook Plugin don't make sense, I cannot install the new plugin.

The 'Get add-in's button is grayed out. I'm wondering, is this option is only available for Office365 and/or Exchange accounts? 

 

#Update - This comes from the Microsoft support site: 

Note: If you don’t see the Manage add-ins (or Manage Apps) button, you won’t be able to get add-ins for Outlook. To get them, you’ll need Office 2013 or Office 2016 and Exchange 2013 or Exchange 2016, and your administrator needs to activate add-ins for Outlook.

 

It appears I can get the option if I sign into my hotmail account but the App is removed when I switch to another outlook profile. I'm trying to get this to work with a Gmail account but it doesn't appear the app store is available for those types of accounts. 

 

This is going to be a problem for essentially anyone who is using Outlook with any account that isn't Exchange or Hotmail/Outlook.com

dhw
New Contributor

Re: Instructions for new GoTo Outlook Plugin don't make sense, I cannot install the new plugin.

Hi:

Is your Outlook connecting to a email systems that is not exchange or Office365 Exchange, like Google Workplace/IMAP/POP etc..?

If so you are out of luck.  The button only appears on systems that are connected to Exchange on prem or in the cloud.

And no, no plan to support this configuration either at all that I have been able to find out from GoTo support.

 

AndreX86
Active Contributor

Re: Instructions for new GoTo Outlook Plugin don't make sense, I cannot install the new plugin.

Our email system uses Google. I figured this was going to be the case. I guess i'll just keep installing the old version. 


Thanks GoToMeeting for abandoning this feature for many of your customers! Great service /s.