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AhmadDRC
New Contributor

Meeting Diagnostics report page Forbidden!!!

Dear all,

I need help, some of the meeting we have done don't have diagnostics report page, after I click on Diagnostics button we got got forbidden page, although it is working for other meetings.

Does anyone can help to solve this issue please.

Note: I don't want to use the report page from admin center.

 

 

 

4 REPLIES 4
AshC
GoTo Moderator

Hi Ahmad,

In some cases where there was a server disconnect that error may occur.  Can you say how frequently you see it happen, and how you are hosting those broadcasts?


Ash is a member of the GoTo Community Care Team.

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AhmadDRC
New Contributor

Hi 

thank you for your response, I shared a screen for the sessions, we usually host the session using laptop/ windows 10, ADSL connection.

 

GTM.png

AshC
GoTo Moderator

Although there's no good reason why analytics would be completely missing.  I'll keep an eye out for other reports, and if this should continue to be an issue for your meetings, please call into Customer Support so that we can start to document the periods where data becomes corrupt.


Ash is a member of the GoTo Community Care Team.

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AhmadDRC
New Contributor

Thank you for your help...