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New Contributor

Microsoft Surface extremely slow when on Gotomeeting

Hi,

My computer is slowing down enormously, up to the point that with webcam and screen share, I can’t do anything else.

As a more general statement, it’s very slow even though I’ve minimized all the settings (no more effects, startup programs, more virtual memory…)

All my driver are up-to-date, the same behavior happen as much on wifi as wired and it's worse when I'm on the battery.

 

With other similar soft, like zoom, I don't have this kind of issue.

 

Is there something you can do to help me?

5 REPLIES
LogMeIn Contributor

Re: Microsoft Surface extremely slow when on Gotomeeting

Hi @gabe012 ,

Sorry, could you specify exactly which Surface model number you are using, and the current operating system version?

 

Are you currently presenting from this device?  If so, what materials or applications do you have running in the background?

New Contributor

Re: Microsoft Surface extremely slow when on Gotomeeting

Hi

 

Here's the model: Microsoft Surface Pro 4/12.3/Core-i5/8GB/SSD256Go

Windows 10 enterprise 64bits 1703 (15063.1563) I'll do the os update, I thought I was up-to-date on this.

 

I'm not currently presenting.

 

Regards

LogMeIn Contributor

Re: Microsoft Surface extremely slow when on Gotomeeting

@gabe012  OK, Gabe--  another option if your Surface tablet is still running slow might be the GoToMeeting Web App:  https://support.logmeininc.com/gotomeeting/help/about-the-web-app-g2m030003

New Contributor

Re: Microsoft Surface extremely slow when on Gotomeeting

Ok, I'll try it and let you know how it was.

New Contributor

Re: Microsoft Surface extremely slow when on Gotomeeting

Even on the webapp, still run slow.

And now the surface is up tu date windows 10 1809 and firmware 108.2318.769.0