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lance123
New Contributor

Multiple folders in user/appdata/local/gotomeeting

I have 2 Xenapp servers that have multiple sub folders under user/appdata/local/gotomeeting  how do I stop these folders from being created? I am constantly having to clear out space by deleting those sub folders i.e. 7943,  8199, 8404, 8473, 8557, 8569. Just for one user alone I've got roughly 800mb of space being taken up by those different versions.

 

 

11 REPLIES 11
AshC
GoTo Moderator

I apologize, Lance.  The Appdata folders are primarily where GoToMeeting software for Windows operates from.  The reason the previous versions remain is due to the need for some backwards compatibility in cases where different organizations are running variations.  I'm afraid there is not a way to automate the removal of expired GoToMeeting builds.


Ash is a member of the GoTo Community Care Team.

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mgomez
New Contributor

We have a Windows server running Remote Desktop Services that users can connect to. Some of the users use GoToMeeting but the program isn't installed on the server. So when they use it they download and install the applet.

 

I'm trying to free up some space on the server and I noticed these folders in C:\<user>\appdata\local\GoToMeeting for the users that use GoToMeeting. If I were to delete these folders, would the necessary folders get recreated the next time that the user runs the applet? 

 

GoToMeeting.PNG

AshC
GoTo Moderator

@mgomez Those GoToMeeting version folders will return if you delete them, and a user rejoins a meeting that requires a specific build.


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mgomez
New Contributor

I'm just curious but why do meetings require the clients to have older builds? If the meetings are hosted on your servers, wouldn't a client only need the latest build?

AshC
GoTo Moderator

@mgomez Good question!  Not all versions are incompatible, but due to some feature parity and security concerns, we do expire builds quite quickly on the general time scale.  

 

You do not technically need to download the software--- as the Web Viewer offers most features that the desktop variation does.


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GlennD
GoTo Manager

Hi @mgomez,

 

There are a few factors;

  1. Not all customers upgrade at the same time.
  2. The software is not currently backwards compatible, meaning attendees have to run the same version as the person hosting.
  3. We preventing attendees from having to download and install a required version before they can join their meeting.

We are working on this issue in multiple ways, for example if you have Chrome installed and you are attending your first GoToMeeting, you will join via our Web App directly in Chrome with no install required. Our auto updater makes sure that all of the currently supported versions are installed and it also automatically removes any that have not been used in the past 90 days.

 

 

Glenn is a member of the GoTo Community Care Team.

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mike_coreit_2
Active Contributor

Hi are you able to supply a list of build versions and feature compatibility?

AshC
GoTo Moderator

@mike_coreit_2  While we don't have a list specifically like that, this page has the full listing of releases:  https://community.logmein.com/t5/GoToMeeting-News/bg-p/GoToMeeting-Release-Notes

 

** Each build is not backwards compatible.


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badingb
New Contributor

There are issues beyond just space. Maintaining out-of-date meeting apps is vulnerable to exploitation. The shortcuts and desktop icons that many of my supported banks use are constantly updated when new versions of GotoMeeting are released to prevent users from launching older versions by mistake, then we automate removing the older directories every week and advise our GoToMeeting partners to remain up to date using this same cumbersome process.