I've enabled this option in my account but the recordings are not transcribing.
Is there anything else I need to do on my end.
I'm on hold with support but it's almost been 10 minutes so I'm hoping I can get answer here.
Hi @CM100
Can you please confirm that the cloud recordings are being saved correctly and you can play them back from your meeting history? Are the recordings very long?
Hi @GlennD, thanks for trying to help.
I got through to support and the transcription did work on a short meeting he did.
The meeting in question was about 1 hour 45 minutes long. Is there a limit to transcription?
@CM100 The current maximum time allowed for transcription services is 3 hours. I don't know if this can be increased in the future, but we'll keep you informed.
Thanks @AshC.
OK so I was well under the time limit with that meeting...
Any way to have the transcription work on past meetings?
@CM100 I'm afraid not. The Transcription is only activated when using Online Recording with GoToMeeting broadcasts.
OK @AshC thanks for confirming.