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New Contributor

New users not receiving welcome email or reinvites

I have one new user not receiving welcome emails/reinvites or forgot password emails.

I have test with my own account and can receive the emails.

 

Emails are not in the spam or junk mail

 

Our Mimecast is not showing the email for the user even getting to our Mimecast.

any ideas?

1 REPLY 1
LogMeIn Manager

Re: New users not receiving welcome email or reinvites

Hi @stevenbrown 

 

Please click on my profile and private message me the email address for the affected user.

Glenn is a member of the LogMeIn Community Care Team.

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