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No Option to Turn On GoToMeeting's Cloud Recording

We have GoToMeeting Pro. We would like to record a presentation with the Webcam Video included.

Found that Cloud Recording must be enabled.

To turn on Cloud Recording, we followed steps from this blog: https://blog.gotomeeting.com/simpler-faster-meeting-recording/

Unable to follow the Steps properly, as the we do not have the option to enable Clound Recording (please check image below).

 

How do we turn on Cloud Recording?

How to record GoToMeeting Presentation with Webcams included?

Thank you!

 

2019-05-14_1634.png

2 REPLIES 2
LogMeIn Contributor

Re: No Option to Turn On GoToMeeting's Cloud Recording

@chazzzz  Please click on my Community name to confirm the Organizer login email spelling.  I can tell more when I know which account is being affected.

Thanks.

LogMeIn Manager

Re: No Option to Turn On GoToMeeting's Cloud Recording

Hi @chazzzz,

 

Were you able to resolve this issue or do you still need assistance?

 

Glenn is a member of the LogMeIn Community Care Team.

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