New to GoToMeeting. Created new organizers and sent custom email. The email is never received (I did verify I am able to receive outside email to these accounts) says it sent successfully no error whatsoever
Solved! Go to Solution.
@janni71 Sorry for any confusion there.
When New User GoTo invitations are not received there is often a local spam filter engaged or some spam block on the entire company / email provider. In cases where only the welcome email is being blocked, users may also send a Forgot Password email from the LMI authentication side: https://authentication.logmeininc.com/pwdrecovery/
Your fastest resolution is to call directly into Customer Support to have any affected email spellings checked with the LMI Bounce Filter: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151
** If forgot password emails have already been attempted, then you may click on my Community name here in order to privately message me the affected email address'. If there have been too many email returns to our LMI servers, then there may be a temporary block on the address (stop sending emails) that we can remove.
*** If the LMI emails are still being returned after a bounce block has been lifted, then the stoppage will return again I'm afraid. This means it is very important that you check with the affected user base / email provider (or IT department) afterwards to avoid cyclical blocks being created.
Sorry about that.
Do you know how long ago the invitations were sent? Have the affected users checked their spam filters for blocked emails?
Hi Jeff, Could you please send me the email address for the invited organizer?
Thanks Jeff, I am seeing all 3 of these accounts as activated in our system. Perhaps they had been used already in the past, so they were just reactivated resulting in an email not being sent. If the users are not sure of the account passwords they can reset them via the website: https://authentication.logmeininc.com/pwdrecovery/
As Glenn mentioned, all of these users look good from here. We have been sending them emails, until we received too many returned by the email server. I have not removed the address' from our DNR list, so pease double check that our emails are whiltelisted by your email provider before attempting another email communication from the GoToMeeting system.
Yes, Jeff-- The resend as well as Password Recovery emails from the login page should now resent to the affected emails.