Not Receiving password reset

[Slumaye]

That worked! Thank you Ash!

[bimosidhi]

Dear Sir,

I added an user david.efendy@XXXXXX-air.com but this user not receiving any email, we already checking spam or junk email, forgot password, and checking whitelist setting but no result.

Thank you for your help

[AshC]

@bimosidhi  It could be a problem with the email reception being blocked or labeled.  If you've also tried sending a forgot password link from the login page to that new user and it doesn't arrive, then I would reach out to Customer Support to check if it's on our blocked list:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151