Optimal Firewall Configuration Information

[ITEB18]

Hi, we use a UDP flood protection which makes it impossible to keep a stable video and sound connection.

We had whitelisted IP ranges for version 8. (Desktop App), this worked very well.
Currently, always automatically opens the version 9 or the webapp. Behind it are servers from amazonaws or cloudfront. We do not want to whitelisted more/all IP ranges of aws.

What can we do?

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[AshC]

@ITEB18  The IP ranges on the firewall document are current.  Regarding GoToMeeting V9, unless your account is somehow opted into the Beta program, you can uninstall this software to make sure it is not in use any longer.  The IP ranges for GoToMeeting V9 should be the same as V8-- using IP ranges however, may require more maintenance than whitelisting domains.

[GlennD]

Updated main post on 1/2/2019 to include a full list of LogMeIn Inc. products and services.

[dex11772]

Does anyone have an updated list of files and locations that should be setup for Antivirus exclusions?

Please and Thank you.

[AshC]

@dex11772  This thread should be updated, but let us know if you have any additional concerns.

[GlennD]

Update: 1/14/2019  We will be adding a new data center for the Sydney Australia region on 1/30/2019.

This new data center will improve the screen sharing experience for our customers in that region. GoToMeeting, GoToWebinar and GoToTraining customers (worldwide) who utilize screen sharing should refer to the optimal firewall configurations documentation if they have restricted firewall settings. Configure firewall settings according to these instructions.