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Active Contributor

Organizer Mute Control

Organizers of GotoMeeting do not have the ability to enact a mute override to mute all attendees. Currently, attendees can unmute themselves after being muted by the organizer. The mute fight then begins and is a hinderance to the organizer and the party that pays for the service. An organizer mute override control is requested and is a substantial flaw in the current system. The organizer(s) need to have full mute control when desired and at times during the meeting when there is to be one single presenter during a period of time. Many thanks.

4 REPLIES
LogMeIn Contributor

Re: Organizer Mute Control

@SmithWeekly  If you are looking for a 'hard-mute' function to override Attendees, you may do this via telephone keypad when dialed in as the event Organizer.  Press *5 to cycle through the muting options for Organizers.

Active Contributor

Re: Organizer Mute Control

Thank you for the response. It is a partial solution for those organizers who have phoned in. How might this be done when the organizer is running the meeting soley from a computer? The primary meeting controls via computer appear to not have this feature. Can this be added?

LogMeIn Contributor

Re: Organizer Mute Control

@SmithWeekly  We removed the hard-lock functionality when we increased the Attendee limits for GoToMeeting for easier self-maintenance of the audio feed by individuals.  I don't know if the functionality will return, but if you absolutely need it then I would suggest using GoToWebinar instead--  which has very clearly defined differences between Staff controls Vs. Attendee's.

Active Contributor

Re: Organizer Mute Control

Thanks again for the message. This functionality should be a core component of any paid audio-presentation conferencing service. Organizers need to have this control across phone and computer controls since the organizers are those paying for the service and are those who moderate the meeting. Regardless of the attendee count, this option for the host should be available. As it stands, the organizer cannot control if an attendee chooses to speak out of turn or raise a question while another attendee or organizer is speaking/presenting. Again, this function is a simple basic function that should be fully available.

 

GotoWebinar is great and has many features that users of GotoMeeting may not use. A full mute control again is core functionality and an upgrade to GotoWebinar just for this feature alone does not make sense.

 

Are you able to put in a high level request for this functionality to be added back? Under this situation, at least the optionality would be available for these circumstances where it is needed. This is yet another step to improve the sevice in a fashion that does not impact the value proposition provided by GotoMeeting. Please confirm if you can make the request for this change.

 

Thanks for the help and support with regard to this matter.