@Dan Keyes I am sorry to hear about this, and don't think we have any similar known issues around Cloud Recording.
It sounds like all of these recordings are over 3+ hours long?
What type of device / operating system are you recording from?
Are you also presenting from the same location? How is this presenter connecting to the GoToMeeting integrated audio?
Yes all recordings are likely longer than 3 hours.
Macbook laptops always running the latest OS.
Sometimes we have remote presenters, but I don't think it's those (or just those) that are experiencing the problem.
We have the presentation laptop on a podium for the presenter/speaker to use. We sign it in and start to a GoTo session set up earlier. We share the screen, and turn on cloud recording. We are using "computer audio" and not phone call. We then sign in to the session from another laptop, test audio and video (screen share), then tell presenter he's ready to go. He runs though his presentation, displayed on a projector in the room as well as screen-shared through GoTo for remote participants. There is no out-of-sync for those remote participants.
@Dan Keyes OK, Dan -- the one variable I'd like to remove is ShareFile. What happens when you stream or playback the local recordings yourself? Is the delay identical?
I understand why you'd like to eliminate that variable. Unfortunately upon moving the files over to Sharefile, they were subsequently deleted off the GoTo Session History page (we didn't want people linking to those, as they do not stay there forever.)
On the other hand, if the solution to the problem in the past was to re-run the conversion routine, then logic dictates that the problem is in the conversion routine, and not somewhere later down the line such as in a Sharefile upload. And if the raw files that get converted when the recording ends are now on the GoTo server and not on the local (laptop) device, then the laptop hardware and OS are likely not the problem either. Make sense?
When I search for forum for "webinar recording out of sync" I see 3 or 4 similar threads, all talking about the same problem. Maybe they were all recording locally and not to the cloud back then, but now that cloud recording is available with G2M the problem seems to have moved over to the G2M servers.
@Dan Keyes GoToMeeting recordings are not set to expire, as far as I know. Once you have a recording link, then it should stay active as long as the Organizer account does. If you can replicate the playback issue before you transfer it elsewhere (while streaming or after downloading from the GoToMeeting servers), then I would say we have a case for an engineering ticket.