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LogMeIn Contributor

Re: Installation cerficate error

@netdiag Please let us know if the accepted solution in this thread works for you.  If not, please state the operating system and outlook versions in use there.

 

Active Contributor

Re: Installation cerficate error

I had to manuallyh import the certificate under trusted group; not the accepted solution, but I'm fine now.
New Contributor

Re: Outlook 2016 plugin will not install: Certificate not trusted

Hi,

for me it does not work. I added the site to the trusted site list. Manualy importing the certificate did also not help.

Windows 10 Pro Version 1803 (Build 17134.228)

 

LogMeIn Contributor

Re: Outlook 2016 plugin will not install: Certificate not trusted

@damian79 In some rare cases where the Windows environment is up to date (VSTO + .NET), users have reinstalled Outlook in order to create a fresh version for the GoToMeeting plugin to connect with.  I don't know that this is the best solution for you, but you are also welcome to call directly into support so that we may document your environment a little better to see where the confusion rests.

 

https://support.logmeininc.com/gotomeeting/contactus

New Contributor

Re: Outlook 2016 plugin will not install: Certificate not trusted

@AshCI uninstalled und reinstalled the Office package new and experience the same problem.

LogMeIn Contributor

Re: Outlook 2016 plugin will not install: Certificate not trusted

Sorry @damian79 ,

If you have tried everything on this thread and the prerequisites and adding all the related exceptions listed here, and the CLI file, it's probably best to create a case directly with Customer Support.

New Contributor

Re: Outlook 2016 plugin will not install: Certificate not trusted

Thanks @AshC

The CLI Installer worked. I did not see it anywhere before.

Kind regards,

Damian

Active Contributor

Re: Outlook 2016 plugin will not install: Certificate not trusted

Update. Had the same issue today. This fixed it.

 

Download and instal Visual Studio 2010 Tools
https://www.microsoft.com/en-us/download/details.aspx?id=48217

The install the plugin again.

.NET 4.6.1 is also required.

Highlighted
Active Contributor

Re: Outlook 2016 plugin will not install

Great. How do I:

  1. Download the X509 certicate issued to LogMeIn
  2. Install said certificate as a trusted publisher