I was using the GTM plugin in outlook for years, then one a day a few months ago it just stopped working. I uninstalled it and now i am unable to install it. i am running version 1906 (build 11727.20244) of outlook. I get the following error in the installer:
************** Exception Text **************
System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: entryValue
at Microsoft.VisualStudio.Tools.Applications.Deployment.RegistryStore.Retrieve(String entryName, Object entryValue, CompareDelegate compareMethod)
at Microsoft.VisualStudio.Tools.Applications.Deployment.MetadataStore.UpdateLastCheckedTime(String subscriptionIDParameter, String subscriptionIDValue, DateTime newLastCheckedTime)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()
Hi there,
Have you ensured that VSTO is up to date on your Windows device?
yes, i have installed the latest VSTO and I still get the same error:
************** Exception Text **************
System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: entryValue
at Microsoft.VisualStudio.Tools.Applications.Deployment.RegistryStore.Retrieve(String entryName, Object entryValue, CompareDelegate compareMethod)
at Microsoft.VisualStudio.Tools.Applications.Deployment.MetadataStore.UpdateLastCheckedTime(String subscriptionIDParameter, String subscriptionIDValue, DateTime newLastCheckedTime)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()
OK, thanks. You can also try this fix we found, that works in most cases:
that did work for the installer, thanks! however, the plugin is still not working. every time i click one of the GTM buttons in the ribbon (meet now, schedule meeting, add meeting) i get this error message:
@mriedel90 Please try to log out / back into the plugin to see if this resolves the error message.
i was able to log out, but every time i try to log back in, it crashes outlook. when outlook reopens, it says the GTM plugin crashed outlook so it was disabled. it continues to happen every time.
We hear that alot from Outlook users where there may be limited resources, or Outlook is underperforming unfortunately. You may try this approach if it continues:
@mriedel90 It looks like you are using a more recent version of Outlook, so you should be able to use our newer plug-in for Office 365: https://support.logmeininc.com/gotomeeting/help/install-the-gotomeeting-office-365-outlook-add-in-g2...
At the top of your Outlook click on Get Add-ins and then search GoToMeeting. Unless you have an admin that has restricted you from installing Add-ins, you should be able to install it.
thanks, i am now getting an error when it tried to install the app: