I have users who say that when they try to phone in to a gotomeeting their call is placed in a queue and they are never connected to the meeting. This occurs in spite of the fact that other users have successfully phoned in to the meeting. So I'm wondering if there is some limit on the number of individuals who can phone into a meeting, or some capacity issue with the gotomeeting long distance numbers, or maybe some cell phone providers won't let people call in to a gotomeeting?
The most common reason for some attendees not ending up in the conference call while other do, is that they miss dialed the Access Code and skipped the verification when it is read back to them to confirm or did not realize they had entered it incorrectly.
Glenn is a member of the GoTo Community Care Team.
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