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New Contributor

Problems with Cloud Recording

Hi,

 

I have already subscribed to a GoToMeeting Professional license, but cloud recording still doesn't work.  I have already enabled cloud recording at the Admin Center for my account.  Trying to record a meeting started on a browser will show that a grayed-out recording button with a message saying 'Recording is not available for this meeting'.  Recording a meeting started on the Desktop app though has recording enabled, but only locally.  When you check on the meeting history, no meeting has ever been recorded online.    Can somebody please help me solve this?  Thanks.

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6 REPLIES 6
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LogMeIn Contributor

Re: Problems with Cloud Recording

Hi there,

Sorry for any confusion.  GoToMeeting Cloud Recording functionality is currently only offered with Business and Enterprise plans. 

 

For a full comparison of plans and features, please see the pricing home page here: https://www.gotomeeting.com/meeting/pricing 

 

** These plan types are subject to change in the future. 

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New Contributor

Re: Problems with Cloud Recording

Is there anyway I could upgrade from Professional to Business?
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LogMeIn Contributor

Re: Problems with Cloud Recording

@crusader64  If you're an online subscriber, then you may upgrade your plan at any time through your GoTo website:  https://support.goto.com/meeting/help/change-your-plan-g2m010010 

 

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New Contributor

Upgrading to GoToMeeting Business

Hi,

My GoToMeeting Professional subscription has expired and I have chosen not to renew it because I want to upgrade to a Business subscription. However, at billing.logmein.com, I cannot see a Business subscription option upon trying to add a new GoToMeeting subscription. All I can see is the Professional subscription option. How can I add a new GoToMeeting Business subscription? Please help. Thanks.
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New Contributor

Re: Problems with Cloud Recording

Hi,

I used a different email, and upgraded to the business plan. Cloud recording is still not available. No meetings are recorded online on the meetings history list and recordings on browser/online meetings are still not available. Please help.
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LogMeIn Contributor

Re: Problems with Cloud Recording

@crusader64   Are you able to confirm the Cloud Recording settings through the Admin Center?  Ref: https://support.goto.com/meeting/help/update-users-product-settings-g2m500009