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Active Contributor

Profile piucture not available on personal meetingroom

I have set my profile picture in my account and the picture is visible there, but the picture will not show on my personal meetingroom.

When I edit my profile on the personal meetingroom, it is not possible to change a picture there.

 

How can I make my picture visible?

5 REPLIES 5
LogMeIn Contributor

Re: Profile piucture not available on personal meetingroom

@RoyAerts  When you are viewing your My Meetings page online:  Click the Edit link next to "Global Meet.me", and then click on your current profile picture to select a different photo from your PC.

Active Contributor

Re: Profile piucture not available on personal meetingroom

When I go to my My Meetings page (https://global.gotomeeting.com/) and click on the edit link, a popup appears where I can see a round image where a picture should be. Clicking this image doesn't respond.

LogMeIn Contributor

Re: Profile piucture not available on personal meetingroom

@RoyAerts  Could you make certain your web browser is up to date, and test with an alternate?  Let us know what versions you have tested specifically, and on what operating system.

Active Contributor

Re: Profile piucture not available on personal meetingroom

@AshC, We are running Microsoft Windows 10 Enterprise 1803.

I have tried it on

Microsoft Internet Expplorer 11.472.17134.0 (Updateversion 11.0.101)
Google Chrome 68.0.3440.106
Mozilla Firefox ESR 52.9.0
Microsoft Edge 42.17134.1.0

 

Furthermore, we are running Windows server 2016 Datacentre as virtual machines.

Here we have 

Microsoft Internet Expplorer 11.2665.1493.0 (Updateversion 11.0.100)

Google Chrome 68.0.3440.106

Mozilla Firefox ESR 52.9.0

 

All browsers have the same issue on both operating systems.

LogMeIn Contributor

Re: Profile piucture not available on personal meetingroom

@RoyAerts  Out of curiosity, do you have any other GoToMeeting Organizer accounts you could test with?  If not, do you know if those PCs have javascript up to date?