cancel
Showing results for 
Search instead for 
Did you mean: 
WillD
New Contributor

SSO for GoToMeeting using Azure AD

I get this message when attempting to sign in to GoToMeeting:

 

Sign in with your company ID

The account is not configured to your company ID. Please contact your administrator.

Incident: py6do-2018:12:13:19:51:17
Error Code: E20

 

Any ideas how to fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
WillD
New Contributor

Re: SSO for GoToMeeting using Azure AD

The LogMeIn Organization center was missing the Metadata URL for the Identity Provider.

Once I filled that in...(and that was far from easy to figure out), it worked.

 

Much of the documentation on-line seems out of date since LogMeIn merged with GoToMeeting.  Most docs still reference the old Citrix days.

View solution in original post

3 REPLIES 3
AshC
GoTo Moderator

Re: SSO for GoToMeeting using Azure AD

Hi @WillD ,

Sorry for any confusion there.

The domain used in the email address needs to match the domain configured for the organization.  You will want to do one of two things:

  1. The email address that's submitted at the email address form (or returned in the assertion) needs to change to include the domain configured on the organization.
  2. The domain that's configured on the organization needs to change.

For more information around these options, please consult your company Admin.


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
WillD
New Contributor

Re: SSO for GoToMeeting using Azure AD

The LogMeIn Organization center was missing the Metadata URL for the Identity Provider.

Once I filled that in...(and that was far from easy to figure out), it worked.

 

Much of the documentation on-line seems out of date since LogMeIn merged with GoToMeeting.  Most docs still reference the old Citrix days.

AshC
GoTo Moderator

Re: SSO for GoToMeeting using Azure AD

@WillD  Sorry, I thought we had weeded out most Citrix references.  Feel free to link any docs that still have them embedded so we can update them.


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!