I have been using gotomeeting for 4 years, and never had this problem. I set it for cloud recording, as you can see it on the picture, yet it saves the recordings on desktop, and I had to convert them which pain in the..
Any idea, how to fix it?
If Cloud Recording used to work from that location, are you experiencing any connection disruptions at the presenting computer while broadcasting in GoToMeeting?
all works just fine. Except cloud recordings. No interruoption, no loss of internet connection.
Thanks for your help!
If you're still a Business+ subscriber already, please click my Community name in order to send a private message with your GoTo login email address, and I'll check to see what the settings look like on the account itself.
I am having the same issue, can you let me know what the solution is?
@veronica_bitz Do you have a GoToMeeting Business or Enterprise+ plan currently?
Have you checked your online settings to confirm Cloud Recording is engaged?
In the Admin Center, the Record Meeting status will offer 3 options:
We have the Business Plan! I always go to that and it automatically selects nothing, but I always select Cloud and this is what I see for my users.
I have a PRO version, and picked CLOUD RECORDING, yet still saves for my desktop.
Thanks for confirming that bit. Can you also check the Admin Settings for your account, in order to activate Cloud Recording for all users if currently deactivated?
Here's an online guide https://support.goto.com/meeting/help/update-users-product-settings-g2m500009