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New Contributor

Sporadically Screen Share fails. 3 difference computers, two locations

 We have had trouble sporatically where we are unable to share our screen. It shows black in our panel and the audience only sees black or the splash screen. This happens on three different computers (all different mfgs).

Comp 1.

DELL XPS 8920

Windows 10 Pro

GeForce GTX 1060 6GB GDDR5

Intel i7-7700 8M Cache 4.2GHz

16GB RAM

 

Comp2: 

MSI Trident 3

Windows 10 Pro

NVIDIA GeForce GTX 1070 8GB GDDR5

Intel  i7-7700 Quad Core Processor (3.6GHz

16GB RAM

 

Comp 3.

HP Z Workstation

Windows 7 Pro

3.2 GHz Intel Core i7-8700 Six-Core

NVIDIA Quadro P600 Graphics Card (4GB

16GB of 2666 MHz DDR4 RAM

 

How can I resolve this so that it works 100% of the time.

These meetings are very important and if this continues,

we'll have to try a different product.

 

 

3 REPLIES 3
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LogMeIn Manager

Re: Sporadically Screen Share fails. 3 difference computers, two locations

Hi @rberryman 

 

This sounds like something is blocking GoToMeeting, possibly a security application? Does this happen when you try to share something specific? If you start a Meet Now and try to share what you did in the affected meetings does it happen again? 

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Sporadically Screen Share fails. 3 difference computers, two locations

Thanks GlennD for the reply.

 

I don't think that its a security appilication. 

All three computers have been used in the past with no issues.

Nothing on either network has had a changed in security appliances, software or security settings

and the problem is totally random.

 

I was thinking more along the lines of video card drivers,

windows updates or GoTo bugs.

 

 

LogMeIn Manager

Re: Sporadically Screen Share fails. 3 difference computers, two locations

I would start with checking for updated video drivers if there are none or the issue continues after updating, please call our support so they can create a case and grab log files from the affected computers for review.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!