cancel
Showing results for 
Search instead for 
Did you mean: 
AngelHonrado
New Member

The recording button is disabled

I am using a meeting room that I use twice a week, today, when I tried to record it says "the recording is disabled for this session". I can't find anywhere a button to enable/disable recording. Where can I enable it again?? Thanks, 

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: The recording button is disabled

Hi @AngelHonrado, welcome to the community.

 

I was able to locate your support ticket and look up the meeting ID. This meeting is being hosted under a GoToMeeting Free license, did you record these meetings in the past or was this your first time trying to?

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training

View solution in original post

1 REPLY 1
GlennD
GoTo Manager

Re: The recording button is disabled

Hi @AngelHonrado, welcome to the community.

 

I was able to locate your support ticket and look up the meeting ID. This meeting is being hosted under a GoToMeeting Free license, did you record these meetings in the past or was this your first time trying to?

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training