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New Contributor

Re: GoTo Meeting not working

We still have LOTS of issues with occupied numbers.

 

+ 33 170 950 594

+ 33 187 210 241

+ 33 170 950 590

 

All operators concerened, especially the big French ones like Free, Orange, SFR, Bouygues

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New Contributor

Re: GoTo Meeting not working

We also have lots of issues with occupied numbers(not to say all of them), especially the following one (busy line) :

+ 33 170 950 594

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LogMeIn Contributor

Re: GoTo Meeting not working

@rlantzy @OXA-MME  I apologize for the recent audio issues, and will report this to our services group to check those lines for busy signals.   

 

[UPDATED] 

We are currently working with partners there to have this issue resolved as soon as possible.  if none of the backup numbers work, and you cannot dial into another country from France or Germany, then please have the affected users switch to mic & speakers instead. 

 

Alternatively,  you may also add integrated toll-free with your plan, as those lines are fully operational at this time. 

 

Please reference the status page for updates:  https://status.gotomeeting.com/ 

Thank you.

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Active Contributor

Re: Unable to start or join a gotomeeting

We have been having this issue with a few user accounts, even before the CV-19 event. It takes mulitiple times to get in because it will disconnect before the organizer joins. Sometimes you get a busy signal where you can't call in. The numbers I have problems with are:

 

872.240.3412

669.224.3412

 

As an attendee you receive the message: The connection failed. Please check your internet connection and try again. 

 

At a minimum, it takes up to 2-3 other attempts and you might get in. That didn't happen today and this seems to be related to the phone conference because we were able to use the link and get into the room, just not the audio conference. This has been a persistent issue for several months now for us.

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LogMeIn Contributor

Re: Unable to start or join a gotomeeting

@jroberts68  Are you using a recurring meeting where this is occurring?  If so, can you try adding some international phone numbers to those affected, and/or remove toll calling, save, then add them back again? 

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New Contributor

Re: GoTo Meeting not working

This is helpful! How can i add the toll free number option to my account? I am not seeing in the backend where I can do that.

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LogMeIn Contributor

Re: GoTo Meeting not working

Hi @laurenhusein 

You need to add Integrated Toll-Free (OpenVoice) to your plan as the Administrator first.  These are all paid for by the minute: 

  1. Log in to your account at https://global.gotomeeting.com.

  2. Click Change Plan and add Toll-Free Numbers & Call Me.
  3. Click Subscribe Now to confirm.