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CFNZ
New Contributor

Unknown credit card charge

There is a a charge of USD 1656.00 on my credit card. I do not even remember putting this card on a subscription. The LogMeIn website says I have to phone to discuss this but when I dial the number it just rings for a while then cuts off, not even an option to leave a message. This is a big deal - can someone from LogMeIn please start an email conversation with me to work this out. The merchant name on the charge is LOGMEIN USA INC so I do not even know what product this might be for.

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Accepted Solutions
AshC
LogMeIn Contributor

Re: Unknown credit card charge

@CFNZ  While we cannot handle billing concerns through this Community, I can direct you to our 24 hour support staff to locate the account associated with that charge.  Click the Contact / Phone option on this support article to locate a phone number that works for you: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

 

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AshC
LogMeIn Contributor

Re: Unknown credit card charge

@CFNZ  While we cannot handle billing concerns through this Community, I can direct you to our 24 hour support staff to locate the account associated with that charge.  Click the Contact / Phone option on this support article to locate a phone number that works for you: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

 

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CFNZ
New Contributor

Re: Unknown credit card charge

Thanks for your response - I tried phoning again and this time the phone was answered - and my issue addressed.