When I am using Go To Meeting to provide remote support, I make the client the presenter to see what is on their screen. Is ther a way to use the Spotlight feature to show them where to click. It works great when I am the presenter and if I can talk them through downloading the main client and activating the Drawing tools, I can use the Highlighter and pen. But that is not straight forward.
As the Meeting Organiser, I would like the ability when I make someone else the presenter, to be able to click somewhere on their screen to show them where to go. Can this be done?
@GraemeNZ I am sorry, GoToMeeting was not designed for technical support like RescueAssist was originally. There will always be a permission request within GoToMeeting so that Organizers cannot forcefully take control of a presenters screen, or show their webcams unwillingly. This is by design.