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GraemeNZ
New Contributor

Using Spotlight on the presenters screen when I am the Organiser

When I am using Go To Meeting to provide remote support, I make the client the presenter to see what is on their screen.  Is ther a way to use the Spotlight feature to show them where to click.  It works great when I am the presenter and if I can talk them through downloading the main client and activating the Drawing tools, I can use the Highlighter and pen.  But that is not straight forward.

 

As the Meeting Organiser, I would like the ability when I make someone else the presenter, to be able to click somewhere on their screen to show them where to go.  Can this be done?

1 REPLY 1
AshC
LogMeIn Contributor

Re: Using Spotlight on the presenters screen when I am the Organiser

@GraemeNZ  I am sorry, GoToMeeting was not designed for technical support like RescueAssist was originally.  There will always be a permission request within GoToMeeting so that Organizers cannot forcefully take control of a presenters screen, or show their webcams unwillingly.  This is by design.

 

For more information about RescueAssist:  https://get.gotoassist.com/why-rescueassist