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Active Contributor

Virtual webcam video zoomed/cropped -- why?!

[update: still not working with virtual cams -- 4:3 is OK, but the 16:9 is cropped as shown. WHY?!]

 

I'm using ManyCam virtual webcam software. I have a 16x9 video. GoToMeeting (mac/chrome) refuses to show the whole thing. Why?!

This is important for me, because I use the whole background for slides. 

Illustration: video output from ManyCam (that works fine with every other conferencing system). 

Screen Shot 2020-09-11 at 14.01.47.jpg

The cropped view within GoToMeeting at 16x9 -- it doesn't appear to make any difference if I output 720p or 1080p from ManyCam:

Screen Shot 2020-09-11 at 14.01.57.jpg

The cropped view at 4:3

Screen Shot 2020-09-11 at 14.02.43.jpg

This is clearly a bug -- there's nothing to show why it's being cropped. But in the meantime, any workarounds very welcome... 

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6 REPLIES 6
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LogMeIn Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

Hi there,

You mentioned Chrome, so I was wondering if you've also tested with the GoToMeeting desktop software for Mac OS?

 

While we don't technically support ManyCam feeds I can say that we are considering several webcam quality improvements for the GoToMeeting software in the future that may include higher resolution camera feeds.

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New Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

Just want to chime in to say that I would also appreciate any improvements that make GTM play more nicely with ManyCam.   I've told the ManyCam folks the same thing.

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LogMeIn Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

Thanks for the update @timoelliott !

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Active Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

Updated the main text -- doesn't work with eCamm Live, and may depend on which program is launched first? Trying to figure out what consistently leads to the problem... 

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Active Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

This is with the downloaded software, and it's clearly a bug. (a) It works correctly with direct webcam feeds, but not with virtual webcam feeds (Ecamm Live and ManyCam) (b) It works correctly for the 4:3 crop, but not the 16:9 crop. 

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Active Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

Screen Shot 2020-10-12 at 11.49.26.jpg

Update: here's me looking very annoyed... on the left is the feed from the virtual webcam. On the right is the annoying crop when in a GotoWebinar.  It's not specific to EcammLive, it also applies to ManyCam. It works for 4:3 crop, it works for direct webcams. It's independent of the resolution I output the feed in. Please fix this!