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New Contributor

Virtual webcam video zoomed/cropped -- why?!

[Edit: Now, with a slightly updated GoToMeeting download, it seems to be working... if that changes, I'll try here again!]


I'm using ManyCam virtual webcam software. I have a 16x9 video. GoToMeeting (mac/chrome) refuses to show the whole thing. Why?!

This is important for me, because I use the whole background for slides. 

Illustration: video output from ManyCam (that works fine with every other conferencing system). 

Screen Shot 2020-09-11 at 14.01.47.jpg

The cropped view within GoToMeeting at 16x9 -- it doesn't appear to make any difference if I output 720p or 1080p from ManyCam:

Screen Shot 2020-09-11 at 14.01.57.jpg

The cropped view at 4:3

Screen Shot 2020-09-11 at 14.02.43.jpg

This is clearly a bug -- there's nothing to show why it's being cropped. But in the meantime, any workarounds very welcome... 

Tags (3)
LogMeIn Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

Hi there,

You mentioned Chrome, so I was wondering if you've also tested with the GoToMeeting desktop software for Mac OS?


While we don't technically support ManyCam feeds I can say that we are considering several webcam quality improvements for the GoToMeeting software in the future that may include higher resolution camera feeds.

New Contributor

Re: Virtual webcam video zoomed/cropped -- why?!

Just want to chime in to say that I would also appreciate any improvements that make GTM play more nicely with ManyCam.   I've told the ManyCam folks the same thing.