Since a few months now I have the problem that when I share my second screen (1st screen is large 34" screen and 2nd screen is 21") that during the session the audio is scrambled and other participents don't see any screen updates anymore. After about a minute (nothing changes on my side) the audio is restored and other participents are able to hear me and see my screen again correctly.
My complete machine at this time is not responsive and when I have taskmanager open I don't see that my CPU is running a high load (around 25-35 % of a 4 core i7 CPU).
I've tried updating the GoToMeeting software, close other programs, background processes, switch from WIFI to wired network, updated video drivers, monitor drivers but nothing seems to be working.
Thanks for the assist in this matter.
Sorry, that does sound frustrating.
Do you have the same experience when only sharing monitor 1, and keeping the GoToMeeting control panel on the secondary screen?
What happens when you run a test meeting, dialed into the audio via telephone? Any improvement?
Have you made sure the ratio on both monitors is set to 100% zoom?
Unfortunately I cannot reproduce this behavior on my 3-monitor desktop setup, though I do note that certain USB display converters are not as capable of screen sharing as a direct VGA or HDMI.
We have also noted previously that monitors zoomed in past 100% can have some strange behavior when screen sharing from the desktop--- though not usually a failure, just a visibility difficulty from audience members.
Please let us know what happens when you dial in by phone instead of using VoIP, and also if you can test the screen resolution at 100% instead. These will help rule out a few variables, in order to trace your issue back to source.
Yes, set both monitors to 100% and then either schedule a GoToMeeting with your own audio, or try connecting via telephone instead of microphone.
Let us know how things go.