@weilm Are you currently a subscriber of GoToMeeting Business or Enterprise? These are the two subscription types that offer unlimited cloud recording functionality.
Sorry to jump in again, but I could not get any answer from customer support....
@AshC I am not sure which product I have, we just started using the GoToMeeting Plus - COVID-19 Emergency Kit. Does this include the the function to add co-organizers or not?
Hi Ina, according to the GTM rep, the emergency pack is the enterprise version which should have co-organisers. We haven't gotten ours yet so can't tell you for sure.
Hello,
We are using gotomeeting professional for2 weeks now. The option in admin settings for co-organizer is enabled.
When starting a meeting the option co-organizer is disabled (grayed out).
Can someone help me to activate this option for all our licences?
Kind regards,
Willem van der Spek
In the admin menu Co-Organizers are enabled: "Co-organizers are enabled. Organizers can select other co-organizers within the account to start and share meetings".
When users try to add a new meeting the option is greyed out. There's a mouseover message saying the administrator has not enabled this option: "Your admin has disabled this setting".
Is this an issue with the PRO account or is there another place to enable co-organizers?
I'm sorry for any confusion @bure , you must currently have a GoToMeeting Business subscription or higher in order to utilize the Co-Organizer functionality.
@psi1 I'm afraid Professional plans cannot currently ad Co-Organizers to scheduled GoToMeetings. You may upgrade your plan online or through Account Services if you'd like to expand these features for your team.
@bure Currently only GoToMeeting Business plans allow for Co-Organizer functionality. I apologize for any confusion.
@wvanderspek I apologize for the inconsistency between plans. Only GoToMeeting Business tiers and higher are granted access to use Co-Organizer functions.
@psi1 Yes, the issue there is with the Pro account level. If you upgrade to a higher subscription then you may use Co-Organizers within the company.