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LogMeIn Contributor

Re: new user not receiving email

Hey Jeff,
Here's an exact list of where our emails come from:
mail1.nyc.expertcity.com               64.74.80.21
mail2.nyc.expertcity.com               64.74.80.21
mail1.sjc.expertcity.com                66.151.158.22
mail1.iad.expertcity.com                67.217.67.26
strongmail1.corp.expertcity.com    216.219.126.10
smrelay1.sjc.expertcity.com           67.217.84.5
smrelay2.sjc.expertcity.com           67.217.84.6
smrelay3.sjc.expertcity.com           67.217.84.7
smrelay4.sjc.expertcity.com           67.217.84.8
smrelay5.sjc.expertcity.com           67.217.84.9
smrelay1.las.expertcity.com           216.219.119.5
smrelay2.las.expertcity.com           216.219.119.6
smrelay3.las.expertcity.com           216.219.119.7
smrelay4.las.expertcity.com           216.219.119.8
smrelay5.las.expertcity.com           216.219.119.9
smrelay1.iad.expertcity.com           67.217.85.5
smrelay2.iad.expertcity.com           67.217.85.6
smrelay3.iad.expertcity.com           67.217.85.7
smrelay4iad.expertcity.com            67.217.85.8
smrelay5.iad.expertcity.com           67.217.85.9
mail1.ops.expertcity.com                67.217.73.15
mail2.ops.expertcity.com                67.217.73.16
mail1.atl.expertcity.com                  216.115.222.36
mail1.las.expertcity.com                 216.219.116.26 - 216.219.126.7

Hope this helps!

New Contributor

Re: new user not receiving email

I am working with the person responsible for our email. This is his question.

Although these are list of email servers that emails are coming from, we need an domain name of the sender's email address.Is there a sample email from GotoMeeting that we can take a look at and verify.
Thank you
Highlighted
LogMeIn Contributor

Re: new user not receiving email

Hi Jeff,

I will PM you with an email contact alias.

Thanks.

New Contributor

invitation email not received so cannot activate new User

I have recently purchased a new Licence for our Sales team in GoToMeeting. I have set up the User account and the Invitation has been 'sent' to a distribution list in our Exchange (zzzzzzz@workbooks.com). It is not being received and there is no way within the portal to activate and set a password. I am therefore unable to resolve by use of working aro-und the problem.

New Contributor

Re: invitation email not received so cannot activate new User

I have run a test and know the email address to work and i have tried to use the forgotten password button to resolve it this way. Both see no results.
LogMeIn Contributor

Re: invitation email not received so cannot activate new User

Hi Ross,
I see a WorkBooks Online account, but 'zzzzz@workbooks.com' is not currently a user.  If you're currently an admin for this account, you may add this email address as an organizer if you like.

 

New Contributor

Re: invitation email not received so cannot activate new User

Hi,

In the portal this is what i see, which suggests that the User is in fact there:
(removed for privacy)

I'll delete the User and try again.

Ross

LogMeIn Contributor

Re: invitation email not received so cannot activate new User

Hi Ross,
The email you quoted had a different spelling than the view you just posted:  zzzzzz@workbooks.com  (singular Vs. plural) , compared to zzzzzz@workbooks.com .  Perhaps this was part of the confusion?

New Contributor

New user account never receives email invitation to setup password

My main account is linked to email itxxxxxx@zzzzzzzzz.org. I have already a second organizer with email gotomeeting@zzzzzzzzzz.org, this email is actually an alias to ithotline, so that all emails reachs the same account. I have just added a 3rd organizer and added another alias inxxxxxxx@zzzzzzzzzzz.org to ithotline, but I dont receive the invitation. I have re-invited several times, unsuccessfully. I have checked my quarantine folder. Nothing.

LogMeIn Manager

Re: New user account never receives email invitation to setup password

Hi Ghislaine,

That email address was on our bounce list due to too many bounce backs and failed email deliveries. I have removed it from the list so you should receive the email now if you resend the invitation.

Glenn is a member of the LogMeIn Community Care Team.

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