With some customers I have a problem that the arrow with which I can point at things on his screen disappears after a while and I can't restart it anymore in the running session. It's not always but mostly with the same customers.
Mike
Hey Mike,
GoToMeeting wasn't originally designed as a remote support tool, though we do offer services that will ensure the ability to remotely control an entire system, as well as restart them if necessary: https://get.gotoassist.com/remote-support/why-gotoassist