Hello,
We use gotomeeting to train our employees. We did some tests before buying a license and we came to the conclusion that the quality of the video was much better than when using MS Teams.
But then, when a few people connect to the meeting, the quality of the stream becomes unstable.
Usually only the trainer shares his webcam, the rest of the participant does not.
If I watch the stream in a 1 to 1 meeting, the bandwidth used by gotomeeting remains stable around 2Mbps.
But when several people connect, it goes down to about 350Kbps...
Tracert shows no problems.
tracert egwglobal.gotomeeting.com
Tracing route to egwglobal.gotomeeting.com [216.115.208.230]
over a maximum of 30 hops:
1 41 ms 42 ms 2 ms 10.129.0.1
2 <1 ms <1 ms <1 ms 10.129.255.1
3 <1 ms <1 ms <1 ms 10.255.254.20
4 <1 ms <1 ms <1 ms 10.255.255.5
5 3 ms 3 ms 3 ms 194.42.74.25
6 139 ms 139 ms 139 ms ae7.cr0-las1.ip4.gtt.net [213.200.124.97]
7 139 ms 139 ms 141 ms ip4.gtt.net [209.120.143.218]
8 139 ms 140 ms 140 ms 173.199.63.163
9 139 ms 139 ms 139 ms egwglobal.gotomeeting.com [216.115.208.230]
Trace complete.
I have enough available bandwidth.
How can I perform further tests and find the cause of the problem here?
Regards,
Gaël
