Hello,
We use gotomeeting to train our employees. We did some tests before buying a license and we came to the conclusion that the quality of the video was much better than when using MS Teams.
But then, when a few people connect to the meeting, the quality of the stream becomes unstable.
Usually only the trainer shares his webcam, the rest of the participant does not.
If I watch the stream in a 1 to 1 meeting, the bandwidth used by gotomeeting remains stable around 2Mbps.
But when several people connect, it goes down to about 350Kbps...
Tracert shows no problems.
tracert egwglobal.gotomeeting.com Tracing route to egwglobal.gotomeeting.com [216.115.208.230] over a maximum of 30 hops: 1 41 ms 42 ms 2 ms 10.129.0.1 2 <1 ms <1 ms <1 ms 10.129.255.1 3 <1 ms <1 ms <1 ms 10.255.254.20 4 <1 ms <1 ms <1 ms 10.255.255.5 5 3 ms 3 ms 3 ms 194.42.74.25 6 139 ms 139 ms 139 ms ae7.cr0-las1.ip4.gtt.net [213.200.124.97] 7 139 ms 139 ms 141 ms ip4.gtt.net [209.120.143.218] 8 139 ms 140 ms 140 ms 173.199.63.163 9 139 ms 139 ms 139 ms egwglobal.gotomeeting.com [216.115.208.230] Trace complete.
I have enough available bandwidth.
How can I perform further tests and find the cause of the problem here?
Regards,
Gaël
Hi Gaël,
If you reduce the number of webcams shared does this improve the quality of desktop screen sharing feeds?