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Active Contributor

Accessing iMac difficulties

I am having repeated difficulties with accessing my iMac remotely on a consistent basis. After a long session the connection abruptly shuts down and the host iMac becomes unavailable. Situation is always the same.

 

The host is ON even when listed as unavailable. 

The internet connection is LIVE even when listed as unavailable.

The host is not in sleep mode.

 

Physically rebooting the host iMac does not solve the issue. It still remains unavailable. The only thing that solves the problem is uninstalling and reinstalling the software. Not a very tenable solution when I need the host to be available for remote access.

 

I need a solution to the issue. Thanks.

Tags (2)
5 REPLIES 5
Active Contributor

Re: Accessing iMac difficulties

Adding that the GoToMyPC software is version 9.6 (2220) running on an iMac OSX 10.10.5

LogMeIn Contributor

Re: Accessing iMac difficulties

@Multiply I apologize for the difficulty with your iMac.

 

Is this your own local network?  If so, are you directly connected, or using WiFi? 

 

If you like, we can try a newer GoToMyPC build as well.

Active Contributor

Re: Accessing iMac difficulties

Is this your own local network?  If so, are you directly connected, or using WiFi? 

 

If you like, we can try a newer GoToMyPC build as well.

 

The host is on the company LAN. Not using WiFi.

 

A newer build is worth trying. Where can I download?

LogMeIn Contributor

Re: Accessing iMac difficulties

Do you have any other GoToMyPC hosts on the same network that operate without this problem?

 

I'm happy to upgrade your build, just private message me in this Community by clicking on my name first, in order to confirm your login email address personally.

Active Contributor

Re: Accessing iMac difficulties

I'm the only one using GoToMyPC at the moment.

 

I'll DM.