Account Locked Out - Phone Number Not Answering

[magd36]

Two-factor authentication not working. Unable to gain access. UK Contact Phone Number not answering. Any suggestions?

[GlennD]

Hi @magd36, welcome to the community.

I apologize for any frustration getting in contact with support. I do see that you were able to call in and resolve the issue, but please let us know if the issue returns.

[magd36]

I got it fixed but the UK toll free number doesn't work. I had to call the international number. It should be removed to reduce confusion.

[GlennD]

Thank you. I will file a report for the support number and we will investigate with the carrier why you were unable to get through. Did the toll-free number play any kind of message like This call could not be completed or Number disconnected?