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New Contributor

Billing question

We are on the 11-computer annual plan that is to be renewed in October, but we had to downsize to 9 computers. now. Will we get any credits for 2 unused computers? I don't see any changes when I go to plan selection.

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LogMeIn Contributor

Re: Billing question

Hello @mackinaw ,

I'm afraid we don't have the ability to automatically refund when you downgrade, but you can contact Customer Support by phone to make the downgrade request if you are mid-term in the current agreement.