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New Contributor

Can log in with Mac but on PC get error that email or password are invalid

I'm not sure what is happening, but previously I would use GoToMyPC with a Mac and had no issues. The software would launch, I'd get into the remote machines no issue. That Mac, though, died on me today (more specifically the screen has gone wonky) so I tried to log in with my PC. I go to login, enter the same information that I did with the Mac, and it tells me that either the email or password are incorrect. I try a few times and get locked out.

 

However, I did manage to get the Mac booted up again, and I was able to log in with my Mac. How is the exact same information not allowing me to log in on a PC?

1 REPLY
LogMeIn Contributor

Re: Can log in with Mac but on PC get error that email or password are invalid

Hi Alex,

Sorry to hear about all the trouble!

 

Since the problem began, have you tried resetting your GoToMyPC password from scratch?