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New Contributor

Display problems with Office 2016 programs

One of my users is having trouble with Office 2016 applications when logged into her computer (Windows 7 host) over GoToMyPC.  Sitting in front of the computer, everything looks fine, but over GoToMyPC the program window flickers constantly like it is trying to refresh the window.   I have verified the issue with both Outlook and Excel, and it happens using multiple client computers to access the host.  Any help would be greatly appreciated!

1 REPLY
LogMeIn Contributor

Re: Display problems with Office 2016 programs

Sorry, that behavior does sound odd.

 

Could you specify what hardware (PC + Monitor models) is in use there? 

 

Have you already visited the website of the PC manufacturer to confirm the product ID, and that the video drivers are current?