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Go to Mypc macbook air

I have a problem with a mac book air not being able to connect to the host computer using Go To My Pc. I can use the same mac book to log into another GTMPC account on another host computer and I can use a different device to log into the problem host computer, so I know that the setting on the host are okay and I know that the mac book works okay, but I still have the problem. I can't use this mac book to log into one specific host computor. I have spent hours on the phone with the GTMPC helpline and uninstalled and re-installed the software on the host computer but it still doesn't work.

1 REPLY
LogMeIn Manager

Re: Go to Mypc macbook air

Hi @martin1957

 

Would it be possible for you to run the GoToMyPC Connection Wizard on this Host PC? It may be using a port that your MacBook Air does not like.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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