Hi,
We have an error 12031 when i try to connect to a host with GoToMyPC.
We use an old computer running on windows XP (2002 SP3) and Firefox 52.9.0 (32 bit).
Last week there was no problem to use GoToMyPC with this client. It seem that nothing had change on our setup.
With other computer running with Windows 10. We do not have trouble to connect to the host. So the problem seem to came from the client.
We try to follow the step on the documentation: https://support.logmeininc.com/gotomypc/help/what-do-i-do-if-gotomypc-fails-to-connect-1089923311
But it doesn't seem to help us.
Do you have an idea of the problem's origin ?
Thanks a lot for your help.
Below you will find the log of the connexion attempt.
========================= 09/09/20, 10:57:32 ========================= C:\DOCUME~1\ALEXB~1.PC6\LOCALS~1\Temp\LogMeInLogs\GoToOpener.log 10:57:32 420 I: GoTo Opener Application build 467 10:57:32 420 I: C:\Documents and Settings\alexb.PC60\Local Settings\Application Data\GoTo Opener\GoTo Opener.exe 10:57:32 420 I: WinINet version 8.0.6001.23580 10:57:32 68C I: [initialize] started 10:57:32 68C logSecurityInfo OS ver 5.1, lua=0, virtualization=0, inst-detect=0, integrity level 0x00000000 (UNTRUSTED) 10:57:32 68C I: Using UI language 0x040C 10:57:32 68C I: [detectMode] started 10:57:32 68C I: [handleUrl] started 10:57:32 68C loading https://launch.getgo.com:443/launcher2/launch/e0-PmClhk4SfK-4OwNz5mY099RHctjT_sCKuLFqOPO9ye7ySCUC551x5Nvzda-xt7Icp9Ly3AgNSWR-BEaqopMEmgBTWUEos_YnAWvdnCHBn-HcYYv-nvKh9HJlLAKjS7-xpoJDoDMP_d2S0T5ihzTbLdQH3nNz8taU6ArUyA9P6Ar7AT1QOm5js-5PdBZgec6G7SiZMxYHVAMZaIufbhT3BFzEn1T2aKearJsOOu8v-_jPlFUHdltAsX-ZF-S2vxSnxDAdvtkbl2Zt8yzEd57jgTTMGztcGvZ9gmRsC331nufIK84yB2pH-CRxbtGmS6tBg_hNvzc8Fgm750WPbP3DNC5C3b5RszmygQyPhximIJSWxd1EALgnEbln0WzdnpCkAVycyAZpgAW9cdOslx8twlUHLnp8fFuY3n1wii3BIIA3yWYUgOSzP62GytWkKiXW6zwfP47KumwdivV1la_raM16GgLx6FGfIXa9pacFb71DMYYUS-AILe1u0wH2HP10Z5TQvIunBwPMsAmy61Nk9gOkV6XkV-DBmb3RrBYybfM1nIJFwpzWXuiKHQhPzapO2WwZzOb1dBdM2LHXsosbknTAIVSmjA7BybKMbLPalx_kG9zH4rPxTrEW60eb5pYQnzTX_3PVMqnvGsOSDKkpDtkF2cp5q4uLzl6TbrVRgOWbI6Oi6A4dWOv8a9kZqnCLe4yZCdHQWZ6qgfO9-2Ah4pMFxu9z5b2oReIiJv2RjqnxRJT6mEd7ec4S4RGx66kWIYB-VryjwBiCbECo501w3Tx6meFAKn-l9bs9kvHyEHEhPae4uxG6kBfLzbynUawoUP1Kd3VscDsSLTr5oBRY0ha7a9IpJe8crmO8R61AGJKW99W1Oa8YElywxfjJsv9Z7dYDq3lNhTtRXntMoe2Ws9YqaKPlWDAfx1MkTrT8txdywodtvsq0rDBB0si8-ZaoZn24RdJpo0tKiKX8ixq-6sOplVdgDw3gPuRJxwhp18rFWGLH65zjnPS5L1Dx_zwe_qR8t8k_p0gq7cLMBPUq2s0apNUrrI91kl8Fn16obyKf2rPmnmgfTq_8KlsfWreoD5ZpLsnWZMknPeoUtX5QCigbTfLGGaCEZot3-NLFMKca5spYN3BnCrHtWgYqnYGcMpqyHDHeeAcR4FPvPHCKHD3c6qEY1Cp-klZOKaX08puwcZ-kcKuxZcgDQQ4iAxyid_mv5-D84HMvtT-Iw0z7stuwrNlNzzCdgaqiCLdYxKn_B_raQ6dQ9g2dzk9WnK7AVVo1gUuJ-PaUlWtX56ysTqaVKIg 10:57:32 68C configuring request 10:57:32 68C sending request 10:57:32 68C receiving response 10:57:32 68C I: args request took 203 milliseconds 10:57:32 68C I: argumentsRequestMetrics: bytesDownloaded=3501&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=launch.getgo.com&resolvedHostAddr=78.108.120.31&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=172&timeToDownload=31&totalTime=203 10:57:32 68C I: effective args, for DownloaderApp: allowDowngrade: 0 build: 2714 downloadBaseURL: https://builds.cdn.getgo.com/builds/g2p/2714/,https://builds.getgocdn.com/builds/g2p/2714/ endpointRelativeURL: fileName: GoTo Opener.exe launcherInstallerURL: https://launch.getgo.com/launcher2/latest/GoToOpener.msi persist: 1 product: g2p_viewer scheme: gotomypc2714 sessionTrackingId: e0--47JAXESHJ9l9SyDhPFJU69A926u4 telemetryURL: https://launch.getgo.com/launcher2/telemetry/helper?token=e0-PmClhk4SfK-4OwNz5mY099RHctjT_sCKuLFqOPO9ye7ySCUC551x5Nvzda-xt7Icp9Ly3AgNSWR-BEaqopMEmgBTWUEos_YnAWvdnCHBn-HcYYv-nvKh9HJlLAKjS7-xpoJDoDMP_d2S0T5ihzTbLdQH3nNz8taU6ArUyA9P6Ar7AT1QOm5js-5PdBZgec6G7SiZMxYHVAMZaIufbhT3BFzEn1T2aKearJsOOu8v-_jPlFUHdltAsX-ZF-S2vxSnxDAdvtkbl2Zt8yzEd57jgTTMGztcGvZ9gmRsC331nufIK84yB2pH-CRxbtGmS6tBg_hNvzc8Fgm750WPbP3DNC5C3b5RszmygQyPhximIJSWxd1EALgnEbln0WzdnpCkAVycyAZpgAW9cdOslx8twlUHLnp8fFuY3n1wii3BIIA3yWYUgOSzP62GytWkKiXW6zwfP47KumwdivV1la_raM16GgLx6FGfIXa9pacFb71DMYYUS-AILe1u0wH2HP10Z5TQvIunBwPMsAmy61Nk9gOkV6XkV-DBmb3RrBYybfM1nIJFwpzWXuiKHQhPzapO2WwZzOb1dBdM2LHXsosbknTAIVSmjA7BybKMbLPalx_kG9zH4rPxTrEW60eb5pYQnzTX_3PVMqnvGsOSDKkpDtkF2cp5q4uLzl6TbrVRgOWbI6Oi6A4dWOv8a9kZqnCLe4yZCdHQWZ6qgfO9-2Ah4pMFxu9z5b2oReIiJv2RjqnxRJT6mEd7ec4S4RGx66kWIYB-VryjwBiCbECo501w3Tx6meFAKn-l9bs9kvHyEHEhPae4uxG6kBfLzbynUawoUP1Kd3VscDsSLTr5oBRY0ha7a9IpJe8crmO8R61AGJKW99W1Oa8YElywxfjJsv9Z7dYDq3lNhTtRXntMoe2Ws9YqaKPlWDAfx1MkTrT8txdywodtvsq0rDBB0si8-ZaoZn24RdJpo0tKiKX8ixq-6sOplVdgDw3gPuRJxwhp18rFWGLH65zjnPS5L1Dx_zwe_qR8t8k_p0gq7cLMBPUq2s0apNUrrI91kl8Fn16obyKf2rPmnmgfTq_8KlsfWreoD5ZpLsnWZMknPeoUtX5QCigbTfLGGaCEZot3-NLFMKca5spYN3BnCrHtWgYqnYGcMpqyHDHeeAcR4FPvPHCKHD3c6qEY1Cp-klZOKaX08puwcZ-kcKuxZcgDQQ4iAxyid_mv5-D84HMvtT-Iw0z7stuwrNlNzzCdgaqiCLdYxKn_B_raQ6dQ9g2dzk9WnK7AVVo1gUuJ-PaUlWtX56ysTqaVKIg&downloadTrigger=launch for endpoint: ClientId: ... ConnectionInfo: ... DownloadServer: ... EnableDebug: ... EnableRemote: ... EnableStat: ... EncryptionType: ... FailureURL: ... HGAudioFCT: ... HGEnabled: ... HGFCT: ... HGNoOfSockets: ... HGSSFCT: ... HostBuildNumber: ... LEK: ... LoggingServer: ... ProxyHost: ... ProxyPort: ... QuickConnectId: ... SEK: ... SessionId: ... SessionInfo: ... ShortcutId: ... TelemetryEnabled: ... UrlPrefix: ... UserLocale: ... audioFlowCtlPacketSize: ... audioFlowCtlTokens: ... directConnectParams: ... ffoParameters: ... flags: ... flowCtlPacketSize: ... flowCtlSS_SendWinThrottle: ... flowCtlTokens: ... sessionTrackingId: ... useHttps: ... 10:57:32 68C I: [enterSingleInstance] started 10:57:32 68C I: [checkUpdate] started 10:57:32 68C I: [checkInstall] started 10:57:32 68C I: [initEndpoint] started 10:57:32 68C I: Running on behalf of g2p_viewer (GoToMyPC) 10:57:32 68C I: compatibleBuilds: 2714 10:57:32 68C I: [Detect plugin] started 10:57:32 68C I: checking in HKCU 10:57:32 68C I: checking in HKLM 10:57:32 68C I: [Detect endpoint] started 10:57:32 68C E: Trust error 0x800B0100, while authenticating file C:\Documents and Settings\alexb.PC60\Local Settings\Application Data\GoToMyPC\gotomypc_2714.exe. 10:57:32 68C I: [downloadEndpoint] started 10:57:32 68C I: created file 'C:\DOCUME~1\ALEXB~1.PC6\LOCALS~1\Temp\7E5C8EAC-2B28-4724-98CD-82569AC8C51D\goLoader.exe' 10:57:32 68C loading https://builds.cdn.getgo.com:443/builds/g2p/2714/goLoader.exe 10:57:32 68C configuring request 10:57:32 68C sending request 10:57:32 BF0 HttpSendRequestEx async error 12157 10:57:32 68C I: downloaded 0 bytes in 78 milliseconds (0.0 KiB/s) 10:57:32 68C I: endpointDownloadMetrics: bytesDownloaded=0&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.cdn.getgo.com&resolvedHostAddr=13.224.95.28&result=ECOsInetError.eSECURITY_CHANNEL_ERROR&timeBlockedInUi=0&timeToConnect=0&timeToDownload=0&totalTime=78 10:57:32 68C I: created file 'C:\DOCUME~1\ALEXB~1.PC6\LOCALS~1\Temp\7E5C8EAC-2B28-4724-98CD-82569AC8C51D\goLoader.exe' 10:57:32 68C loading https://builds.getgocdn.com:443/builds/g2p/2714/goLoader.exe 10:57:32 68C configuring request 10:57:32 68C sending request 10:57:32 BF0 HttpSendRequestEx async error 12157 10:57:32 68C I: downloaded 0 bytes in 157 milliseconds (0.0 KiB/s) 10:57:32 68C I: endpointDownloadMetrics: bytesDownloaded=0&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.getgocdn.com&resolvedHostAddr=78.108.120.124&result=ECOsInetError.eSECURITY_CHANNEL_ERROR&timeBlockedInUi=0&timeToConnect=0&timeToDownload=0&totalTime=157 10:57:32 68C E: [downloadEndpoint] completed: 14157 (ECOsInetError::eSECURITY_CHANNEL_ERROR), The API HttpSendRequestEx failed with code 12157. An error occurred in the secure channel support Error returned at , taskdownload.cpp:218 Error occurred at , downloaderapp.cpp:1797 10:57:32 68C I: [completeInstall] started 10:57:32 68C I: [leaveSingleInstance] started 10:57:32 68C I: [startSendTelemetry] started 10:57:32 68C I: [notifyUserIfFatalError] started 10:57:32 68C E: flow error (not displayed): (14157) "ECOsInetError::eSECURITY_CHANNEL_ERROR" The API HttpSendRequestEx failed with code 12157. An error occurred in the secure channel support Error returned at , taskdownload.cpp:218 Error occurred at , downloaderapp.cpp:1797 10:57:32 68C E: displaying error: GoTo Opener a rencontré une erreur : Erreur 12157 d'envoi de requête au serveur builds.getgocdn.com An error occurred in the secure channel support Échec du téléchargement de GoToMyPC depuis nos serveurs. Veuillez redémarrer le téléchargement ou contacter le service d'assistance clientèle via http://support.citrixonline.com. 10:57:32 C34 I: telemetry data: appBuild=467&downloadBaseURL=https%3a%2f%2fbuilds.cdn.getgo.com%2fbuilds%2fg2p%2f2714%2f%2chttps%3a%2f%2fbuilds.getgocdn.com%2fbuilds%2fg2p%2f2714%2f&endpointState=DownloadFailed&helperRuntime=516&helperState=Bypassed&helperUUID=FBE28FA8-A99F-4333-AE95-3FD02BABFBD8&osVersion=WinNT_P_5_1_2600_SP3&pluginState=Unknown&helperHistory=HelperHandlingUrl&helperHistory=HelperHandledUrl&helperHistory=EnterSingleInstanceSucceeded&helperHistory=ConfigForProductSucceeded&helperHistory=PluginLocatingExisting&helperHistory=PluginLocateExistingFailed&helperHistory=EndpointLocatingExisting&helperHistory=EndpointAuthenticateExistingFailed&helperHistory=EndpointLocateExistingFailed&helperHistory=EndpointDownloading&helperHistory=UniqueTempDirExecPermissionSet&helperHistory=ECOsInetError.eSECURITY_CHANNEL_ERROR&helperHistory=ECOsInetError.eSECURITY_CHANNEL_ERROR&helperHistory=EndpointDownloadFailed&argumentsRequestMetrics=bytesDownloaded%3d3501%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dlaunch.getgo.com%26resolvedHostAddr%3d78.108.120.31%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d172%26timeToDownload%3d31%26totalTime%3d203&endpointDownloadMetrics=bytesDownloaded%3d0%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.cdn.getgo.com%26resolvedHostAddr%3d13.224.95.28%26result%3dECOsInetError.eSECURITY_CHANNEL_ERROR%26timeBlockedInUi%3d0%26timeToConnect%3d0%26timeToDownload%3d0%26totalTime%3d78&endpointDownloadMetrics=bytesDownloaded%3d0%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.getgocdn.com%26resolvedHostAddr%3d78.108.120.124%26result%3dECOsInetError.eSECURITY_CHANNEL_ERROR%26timeBlockedInUi%3d0%26timeToConnect%3d0%26timeToDownload%3d0%26totalTime%3d157 10:57:32 C34 loading https://launch.getgo.com:443/launcher2/telemetry/helper?token=e0-PmClhk4SfK-4OwNz5mY099RHctjT_sCKuLFqOPO9ye7ySCUC551x5Nvzda-xt7Icp9Ly3AgNSWR-BEaqopMEmgBTWUEos_YnAWvdnCHBn-HcYYv-nvKh9HJlLAKjS7-xpoJDoDMP_d2S0T5ihzTbLdQH3nNz8taU6ArUyA9P6Ar7AT1QOm5js-5PdBZgec6G7SiZMxYHVAMZaIufbhT3BFzEn1T2aKearJsOOu8v-_jPlFUHdltAsX-ZF-S2vxSnxDAdvtkbl2Zt8yzEd57jgTTMGztcGvZ9gmRsC331nufIK84yB2pH-CRxbtGmS6tBg_hNvzc8Fgm750WPbP3DNC5C3b5RszmygQyPhximIJSWxd1EALgnEbln0WzdnpCkAVycyAZpgAW9cdOslx8twlUHLnp8fFuY3n1wii3BIIA3yWYUgOSzP62GytWkKiXW6zwfP47KumwdivV1la_raM16GgLx6FGfIXa9pacFb71DMYYUS-AILe1u0wH2HP10Z5TQvIunBwPMsAmy61Nk9gOkV6XkV-DBmb3RrBYybfM1nIJFwpzWXuiKHQhPzapO2WwZzOb1dBdM2LHXsosbknTAIVSmjA7BybKMbLPalx_kG9zH4rPxTrEW60eb5pYQnzTX_3PVMqnvGsOSDKkpDtkF2cp5q4uLzl6TbrVRgOWbI6Oi6A4dWOv8a9kZqnCLe4yZCdHQWZ6qgfO9-2Ah4pMFxu9z5b2oReIiJv2RjqnxRJT6mEd7ec4S4RGx66kWIYB-VryjwBiCbECo501w3Tx6meFAKn-l9bs9kvHyEHEhPae4uxG6kBfLzbynUawoUP1Kd3VscDsSLTr5oBRY0ha7a9IpJe8crmO8R61AGJKW99W1Oa8YElywxfjJsv9Z7dYDq3lNhTtRXntMoe2Ws9YqaKPlWDAfx1MkTrT8txdywodtvsq0rDBB0si8-ZaoZn24RdJpo0tKiKX8ixq-6sOplVdgDw3gPuRJxwhp18rFWGLH65zjnPS5L1Dx_zwe_qR8t8k_p0gq7cLMBPUq2s0apNUrrI91kl8Fn16obyKf2rPmnmgfTq_8KlsfWreoD5ZpLsnWZMknPeoUtX5QCigbTfLGGaCEZot3-NLFMKca5spYN3BnCrHtWgYqnYGcMpqyHDHeeAcR4FPvPHCKHD3c6qEY1Cp-klZOKaX08puwcZ-kcKuxZcgDQQ4iAxyid_mv5-D84HMvtT-Iw0z7stuwrNlNzzCdgaqiCLdYxKn_B_raQ6dQ9g2dzk9WnK7AVVo1gUuJ-PaUlWtX56ysTqaVKIg&downloadTrigger=launch 10:57:32 C34 configuring request 10:57:32 C34 sending request 10:57:32 C34 receiving response 10:57:33 68C I: arranging to pop up the log file, C:\DOCUME~1\ALEXB~1.PC6\LOCALS~1\Temp\LogMeInLogs\GoToOpener.log 10:57:33 68C I: [waitForEpUi] started 10:57:33 68C I: [completeReportStartup] started 10:57:33 68C I: [hideUi] started 10:57:33 68C I: [completeSendTelemetry] started 10:57:33 68C I: [stopUi] started 10:57:33 68C I: [cleanup] started 10:57:33 68C I: *not* self-deleting downloader app.
Hi,
Are you certain the Host computer did not receive an upgrade when the problem began? Although XP isn't a supported client OS, you may ask Support for a Host downgrade in this case.
Hi,
Thank you for your suggestion and your help.
The host is running on GoToMyPC 10.3 (2714).
On this page of the documentation [https://support.logmeininc.com/gotomypc/help/whats-new-in-gotomypc-1132214781] they say the last version is 11.1.
The last time we used it was the 2 september, just before the upgrade.
I will try to upgrade GoToMyPC and make another test.