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LogMeIn Contributor

Re: GoToMyPC Scam

@Eusrosis  Sorry if there was any confusion on this thread.   We don't discuss pricing or advertise other services on the Community.  I've tried to respond in this instance, but typically we will move these conversations out so that Product and Technical discussions may continue.

 

If you have any issues with your subscription or past bills, then you must contact Customer Support directly for assistance:  https://support.logmeininc.com/gotomypc/contactus

 

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New Contributor

Re: GoToMyPC Price change

I just noted my renewal fee. I will not be renewing, as your price is outlandish considering the other products available on the market. And, I have the money. I feel sorry for those who have limited resources. You exclude many who need your service, and you are ruining relationships with long-term members, like myself.

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New Contributor

Re: GoToMyPC Scam

Well for one thing the phone number doesn't work.
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LogMeIn Contributor

Re: GoToMyPC Scam

@Tim Bentinck  My apologies, which LMI number did you dial into?

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New Contributor

Re: GoToMyPC Scam

08000698148
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LogMeIn Contributor

Re: GoToMyPC Scam

Thanks @Tim Bentinck ,

What did you experience when you dialed that toll-free number?

Did you try the UK toll number as well?  :: +442039368246

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New Contributor

Re: GoToMyPC Scam

I like how you coin your previous price as a discounted rate. It was the rate and the new rate is a total misrepresentation of the service you provide. Given the vast number of competitors that provide the same service for a price similar to your old rate and cheaper, I would believe your new startegy to bleed your existing customers is not going to turn out well. I know this customer is leaving.

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New Contributor

Re: GoToMyPC Scam

The price increase is insane. Something else is going on here. Purposefully driving away customers doesn't make sense. 

 

Calling this response a resolution to the issue is diingenusous. 

 

Please direct me how to cancel the renewal on my account immediately. 

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LogMeIn Manager

Re: GoToMyPC Scam

@stereopirate Please call our toll-free Support 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: GoToMyPC Scam

 

 

Dear GlennD

I guess you have to write the crazy stuff you write. There is no other service which does what your company does. Do rediculucous price increases. I am severely disappointed.

I use gotomypc the same way as 10 years ago. Access my work pc safely from home. $99 was a fair price for this. 450 is not.

I am actively looking for an alternative solution. TeamViewer is one as it brings me back near the $99. And we use already teamviewer at work. Please try to convince me and others to stay. I do expect of a remote access company to be on top of the technology. This is no reason for extra charge as you wrote in your post.

Internet tech should get cheaper not more expensive. I guess something is sick in your managements buisness model.

Best wishes

Mathias

 

 

Same here

10 year customer starting at $99/year, now $450 for the same service. No email sent to warn about the price increase. 

I recommend gotomypc to many of our customers. What a shame.

I just checked with Teamviewer home edition it is 120$/year

Guys what is going on here.

The mediators from logmein are not helpful to reduce the rate and they lie that an email was sent to all customers. Actually not the case. I will now check how to get out of the contract and use the better TeamViewer.

Dear gotomypc team please try to convince me to stay. 

A very disappointed customer.