GoToMyPc host unresponsive when lid closed

[vanesah]

Hello,

I have GoToMyPc version 10.0 installed in a windows 10 laptop and its power settings has been defined to keep the computer on even when the lid is closed. The problem is that whenever I try to connect to it with the lid closed, the host is unresponsive. However if I left the lid opened, it works fine.

Any suggestion to solve this?

Thanks,

Vanesa

[AshC]

Hi Vanesa,

It sounds like the PC is still hybernating somehow when the lid closes.  See if you can confirm this setting:

1. Type Power Options into the start search box.
2. Press Enter on the keyboard.
3. Select ChangePlan settings next to the prefered plan that is selected.
4. Set Put the computer to sleep to:  Never.